TLDR
Hi, my name is Payton. A little about me:
- I’m an Operations Manager with 7+ years’ experience from tech-enabled companies in various industries.
- My expertise includes workforce and quality management, operational excellence, and strategic planning.
- I’m adept in stakeholder management, process optimization with a proven track record of driving significant improvements in user experience, and cost savings.
Currently, I am launching some side projects and freelancing for the time being.
Work Experience
E-commerce Platform Policy Manager @ TikTok Sep 2022 – Jun 2023
Operations Workforce and Quality Manager @ Shopee Oct 2021 – Sep 2022
Customer Experience – Quality and Training Manager @ Ninja Van Aug 2019 – Feb 2021
Process Trainer & Solutions Specialist (Trust & Safety) @ Accenture Jul 2017 − Jul 2019
Professional Skills
Business Assistant & Consulting
- Process & Budget Optimization
- Operations Delivery Improvement
- Metrics and Reports Development
Customer Service & Operations
- Quality Audit & Training
- Cases & Escalation Management
- Workforce & Performance Mgmt.
Data & Content Management
- Labelling & Moderation
- Translation & Proofreading
- Data Analysis
Project Experience
Research Coordinator - Sex Education Knowledge of University Students in Ho Chi Minh City
Education
Asian University for Women (2014 – 2017)
Bachelor of Science, Biological Sciences
Portfolio
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