Here’s an example of a professional cheat sheet for working with you:
Working with Cao Nguyen Kim Phuong
Operations Manager | Compliance & Process Optimization Specialist
Communication Style:
- Clear and Direct: I value concise communication that gets to the point. Feel free to be straightforward—I’m all about clarity and efficiency.
- Detail-Oriented: I appreciate when information is well-organized and thorough. It helps me make informed decisions quickly.
- Responsive: I strive to respond promptly to emails and messages, especially when decisions are time-sensitive.
Work Priorities:
- Operational Excellence: My focus is on streamlining processes, enhancing efficiency, and ensuring high-quality outcomes. Expect a lot of discussions about metrics, KPIs, and continuous improvement.
- Customer Experience: I’m committed to improving user satisfaction. If there’s an issue impacting customers, it’ll be my top priority to resolve it.
- Compliance and Risk Management: I take compliance seriously. Ensuring we meet all regulatory requirements and minimize risks is a key part of my approach.
Preferred Tools & Practices:
- Data-Driven Decision Making: I rely heavily on data to guide decisions. Tools like Excel, dashboards, and performance tracking systems are my go-to.
- Process Documentation: I value clear, detailed documentation of processes. It’s important for consistency and helps with training and onboarding.
- Collaborative Platforms: I’m comfortable using collaboration tools like Slack, Trello, and project management software to keep everyone aligned and projects on track.
Meeting Preferences:
- Agenda-Driven: I prefer meetings with a clear agenda and objectives. This helps keep discussions focused and productive.
- Time-Conscious: I appreciate when meetings start and end on time. If we can resolve issues via email or chat, that’s even better.
- Follow-Ups: After meetings, I like to see actionable takeaways documented and shared with the team.
Decision-Making Process:
- Analytical: I approach decisions methodically, weighing pros and cons and considering potential risks. Data and past experiences heavily influence my choices.
- Collaborative: While I value input from the team, I also make decisions with a firm understanding of the bigger picture and company goals.
- Results-Oriented: My decisions are geared toward achieving tangible results and long-term benefits for the team and the organization.
Leadership Style:
- Supportive: I’m here to support the team in any way I can. Whether it’s removing roadblocks, providing resources, or offering guidance, I’m committed to helping everyone succeed.
- Empowering: I believe in giving team members the autonomy to take ownership of their work while providing the structure and support needed to thrive.
- Continuous Improvement: I’m always looking for ways to improve, both in terms of our operations and my leadership. Feedback is welcomed and encouraged.
Working with Me—Tips:
- Be Prepared: When bringing an issue or idea to me, come prepared with the relevant data or background information.
- Focus on Solutions: I appreciate when challenges are presented alongside potential solutions. It shows initiative and helps us move forward faster.
- Stay Aligned: Regular check-ins help ensure that we’re all on the same page. Don’t hesitate to reach out if you need clarification or direction.